Desktop Support Specialist

7 days ago


Dublin, Dublin City, Ireland beBee Careers Full time

Job Overview

A talented Desktop Support Engineer is required to maintain and control Windows 10 workstations, laptops, networks, and support the trading floor, corporate banking, etc.

Key Responsibilities

  • Provide first, second, and some third-line support
  • Log calls in Service Now, identify problems, and recommend solutions
  • Maintain inventories of mobile data devices, including iPhones, laptops, etc.
  • Troubleshoot issues, including software, workstations, laptops, mobile devices, and printers
  • Respond to assigned IT support queries and service requests
  • Have knowledge of banking and IT risk processes and controls
  • Manage onboarding/offboarding of staff
  • Prepare cybersecurity data for review/analysis, ensuring assets comply with Bank's security and technical standards
  • Provision and deploy applications and new equipment to individuals and groups
  • Monitor system performance and ensure full system availability

Desirable Skills

  • Understanding of common build and imaging techniques for corporate image deployments
  • Good understanding of Active Directory
  • Basic network troubleshooting
  • Business and cultural awareness
  • Patient, understanding, and empathetic approach with others
  • Ability to balance and perform multiple tasks


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