Network Operations Analyst

3 days ago


Dublin, Dublin City, Ireland Avature Full time
About the Role: We are seeking a skilled Network Operations Analyst to join our team. In this role, you will be responsible for providing technical support to our clients, resolving technical issues, and collaborating with cross-functional teams to ensure customer satisfaction.

As a Network Operations Analyst, you will be responsible for providing remote troubleshooting and analysis assistance for usage and configuration questions, managing assigned support cases with clear and concise communication.

You will also be responsible for reviewing diagnostic information to assist in the isolation of problem causes, collaborating with cross-functional teams to ensure customer satisfaction, identifying known defects and fixes to resolve problems, developing best practice articles and support utilities to improve support quality and productivity, responding to escalated customer calls, complaints, and queries, and reproducing customer issues in our support lab to aid in the resolution of issues.


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