German Speaking Success Coach

6 days ago


Dublin, Dublin City, Ireland Abrivia Full time

About Abrivia

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We are a leading provider of innovative HR solutions that help businesses thrive.

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We're seeking a German-speaking professional to join our team and contribute to our mission of delivering exceptional customer experiences.

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In this role, you will play a key part in ensuring our customers achieve success with our HR software.

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Job Description

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This is a fantastic opportunity for a customer-focused individual to join our team and make a real impact.

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As a German Customer Success Specialist, you will be responsible for managing the onboarding and implementation of new customers, providing exceptional support, and developing training materials.

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You will work closely with our sales team to identify new business opportunities and develop strategies to drive growth.

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Key Responsibilities

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  • Manage the smooth onboarding and implementation of new customers by understanding their needs and ensuring they're set up for success with the product. ">
  • Provide exceptional support via email, phone, and online demonstrations to ensure clients are confident and satisfied with the product. ">
  • Assist with the import and setup of customer data, ensuring everything aligns with the product requirements. ">
  • Contribute to the creation of helpful resources such as help center articles, tutorials, and webinars to support customers. ">
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Requirements

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We are looking for a highly motivated and customer-focused individual who has strong written and spoken communication skills in both English and German.

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The ideal candidate will have experience in customer-facing roles, particularly in customer success, support, or account management.

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Additionally, the candidate should be tech-savvy and comfortable working with data and tools like MS Office, especially Excel.

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What We Offer

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We offer a competitive salary, wellbeing benefits, and great work environment.

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Our office space features 'relax' and 'play' areas, an onsite gym, free breakfast cereals and fruit, and coffee stations.

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We also provide relocation support for those moving to Ireland.

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Apply now to become part of a dynamic, supportive team in a growing organisation.



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