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Claims Adjuster

3 weeks ago


Dublin, Dublin City, Ireland beBee Careers Full time
Job Description

We are seeking an experienced Claims Handler to join our team.

The successful candidate will be responsible for handling claims efficiently and effectively, negotiating and settling claims within designated authority and agreed service standards.

  • Handling all claims from notification through to closure within agreed authority limits and service standards;
  • Assisting the management team in monitoring workflow, outstanding caseloads, processes, tasks, and distribution of new claims;
  • Serving as a point of contact and support for colleagues;
  • Handling all incoming telephone and written communication from customers, their representatives, and other interested parties in a proactive manner and within SLAs;
  • Providing excellent customer service to customers, their representatives, brokers, service providers, and interested parties in a friendly, courteous, and professional manner;
  • Capturing critical details at all stages of the claim to ensure that all claims are handled appropriately and data captured in respect of fraud indicators is directed to the Team Fraud Coordinator and/or Claims Investigation Team.
Key Responsibilities
  • Dealing with policy indemnity and liability issues in an appropriate manner and managing each claim to a satisfactory conclusion;
  • Establishing and maintaining adequate claims reserves while adhering to a prudent reserving policy;
  • Ensuring best practice handling behavior that supports attention to detail, challenge to service provider views, independent decision making, and availing of every opportunity to settle claims in the most cost-effective manner;
  • Authorizing claims payments within agreed authority levels;
  • Providing technical advice to customers, loss adjusters, and solicitors on claims process and next steps.
Additional Responsibilities
  • Ensuring personal understanding of regulatory frameworks and compliance with regulatory standards for claims handling;
  • Working proactively to meet personal and team objectives and targets;
  • Reflecting the customer-centric approach of the Claims Department strategy;
  • Participating in project work as required;
  • Actively participating in training and identifying training needs for the team.