Front Desk Associate

Front Desk Representative

The role of Front Desk Representative involves welcoming guests and allocating rooms according to established procedures. The position requires adherence to a set of outlined responsibilities.

Key duties include arriving on time, wearing a clean and presentable uniform in accordance with company guidelines, and maintaining high levels of personal and work cleanliness and hygiene.

Awareness of company regulations regarding fire safety, health and security, customer care, and security is also essential. Additionally, the ability to read, understand, and carry out defined responsibilities as per the Health and Safety Statement and Staff Handbook is required.

Fundamental tasks involve checking reception floats for accuracy, ensuring work areas are kept clean, safe, and tidy at all times, receiving and registering guests upon arrival, and adhering to standard registration and check-out procedures.

Proficiency in selling procedures, promotions, and hotel room availability and rates is necessary. Furthermore, awareness of health and safety regulations, guest safety, fire regulations, emergency procedures, and other related aspects is crucial.

Additional duties include offering assistance with additional requirements for guests, posting charges correctly onto room bills, maintaining management accounts, communicating professionally with colleagues and guests, and providing exceptional customer service consistently.

Other key responsibilities include taking reservations and responding to guests in a timely manner, administering reservations, cancellations, and no-shows in line with company policy, fulfilling reasonable requests from guests to ensure their comfort, satisfaction, and safety, conducting regular security checks, reporting maintenance issues, and dealing with guest requests/queries in a polite and attentive manner.

Balancing telephone, lounge, restaurant, bars, and reception cash at the end of each shift is also an essential task. Allocating rooms sensibly based on guest requests, handling safe deposits for guests, maximizing in-house selling, and ensuring all monies are kept secure at all times are additional key responsibilities.

An ideal candidate should possess fluency in English, proficiency in Outlook and Microsoft Office, and experience in hospitality. Entry-level professionals are encouraged to apply for this full-time position. The job functions under other categories within the hospitality industry. Possessing relevant skills and qualifications enables one to excel in this role.

• Fluent in English
• Outlook
• Microsoft Office
• Hospitality