Technical Support Professional
20 hours ago
We are seeking a Technical Support Professional to join our team at ICT Services. As a Desktop Support Engineer, you will work on one of our customer sites in the Limerick area.
Responsibilities:
- Provide expert technical support services to end-users.
- Troubleshoot complex PC-related problems using advanced tools and techniques.
- Configure and troubleshoot PC and laptop applications and hardware components.
- Ensure the smooth operation of client environments through day-to-day technical support.
- Implement global standards for installing and configuring new client hardware.
- Coordinate and manage logged calls across all support teams to prevent potential issues.
- Develop and implement timely solutions for software and hardware issues.
- Investigate and resolve technical issues in network environments.
- Promote excellent customer service by ensuring client satisfaction.
- Work closely with remote workplace services colleagues to resolve hardware issues.
- Maintain accurate and up-to-date asset tracking databases.
- Collaborate with local management teams on hardware requirements.
- Support a range of hardware and software products including printers, scanners, and mobile devices.
Requirements:
- At least 1 year of experience in desktop support.
- Strong knowledge of hardware and software support.
- Familiarity with network infrastructure including patching and cabling.
- Excellent problem-solving skills.
- Able to communicate effectively with customers and management.
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