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Online Content Reviewer

3 weeks ago

Dublin, Dublin City, Ireland beBeeContent Full time

We are currently hiring for a role that involves reviewing and managing online content. The ideal candidate will be able to work independently with minimal supervision, possessing strong interpersonal skills and the ability to operate in a fast-paced environment.

The job requires investigating reported issues, such as requests for account support or potentially abusive content, and enforcing clients' Terms of Use by monitoring reports of abuse on the site. Additionally, the candidate will need to become knowledgeable about client products and community standards.

Key Responsibilities:

  • Investigating and resolving reported issues via ticketing system
  • Enforcing clients' Terms of Use by monitoring reports of abuse
  • Becoming knowledgeable about client's products and community standards
  • Gathering, analysing, and utilising relevant data to develop ways to improve user experience
  • Identifying inefficiencies in workflows and suggesting solutions

Skills & Competences:

  • Strong personal resilience and adaptability
  • Effective communication and problem-solving skills
  • Ability to prioritise tasks and manage time effectively
  • Fluent English language skills (C1 level)
  • Advanced level of French language skills (C1-C2 level) with in-depth understanding of culture and social trends

Benefits:

  • Competitive salary
  • Private healthcare and pension contribution
  • 25 days of annual leave
  • Extensive training and access to wellness programme
  • Tax saver and bike-to-work scheme

Working Hours:

Full-time, permanent position with standard working hours (9:00am - 5:30pm) or flexible evening shifts (6:00pm - 2:00am). Occasional weekends and bank holidays may be required.

Location: Dublin 18, Sandyford, Dublin South

Important Notes:

  • Candidates must be fully confident in dealing with sensitive content
  • Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable)