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Cloud Support Specialist
1 week ago
We are seeking a highly skilled Cloud Support Specialist to join our team at Engineeringuk. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers across various cloud platforms. Your primary goal will be to ensure that our customers receive prompt and effective solutions to their technical issues.
About the Job:
This is an exciting opportunity for a motivated and detail-oriented individual to join our dynamic team. As a Candidate, you will have the chance to work with cutting-edge technologies and develop your skills in cloud computing, system administration, and troubleshooting. You will be working closely with internal teams to provide exceptional support services to our customers and drive initiatives that improve support-related processes and customer experience.
Main Responsibilities:
- Provide expert-level technical support to customers via email, chat, or phone
- Develop and maintain knowledge of various cloud services and technologies
- Collaborate with internal teams to resolve complex customer issues
- Drive process improvements and initiatives to enhance customer satisfaction
Requirements:
- 1+ years of software development or technical support experience
- Strong communication skills in English (written and spoken)
- Experience with system administration and troubleshooting operating systems (Linux and/or MacOS) and networking protocols (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related)
Preferred Qualifications:
- Knowledge of OS administration and troubleshooting disk space issues, booting issues, and OS logs
- Understanding of security in Linux including filesystem permissions, managing users and groups
- Familiarity with cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud)
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- Competitive salary and benefits package
About Us:
Engineeringuk is a leading provider of innovative engineering solutions. We are committed to delivering exceptional results for our customers and fostering a culture of collaboration, innovation, and excellence.