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Customer Service Liaison Specialist

3 weeks ago


Limerick, Limerick, Ireland Careerwise Recruitment Full time

About Us:

Careerwise Recruitment is a leading recruitment agency specializing in providing top talent to various industries, including medical device manufacturing.

The Role:

We are currently looking for a highly motivated Technical Customer Service Specialist to work with our Limerick-based client. As a key member of our team, you will be responsible for co-ordinating and maintaining the sales order processing function, ensuring accurate and up-to-date information is available to customers and plant personnel.

Key Responsibilities:

  • Co-ordinate and maintain sales order processing function
  • Act as contact point between customers/sales team and operations, quality, and technical departments
  • Liaise with manufacturing to ensure committed delivery dates are achieved
  • Deal with customer queries in a timely manner
  • Maintain contract review process for new products/customers
  • Provide support to sales team with timely responses to enquiries

Requirements:

  • Third level diploma/degree in business or technical field
  • Previous experience in a customer services role within a manufacturing/technical environment
  • Strong communication and interpersonal skills
  • Techincally competent to understand customer needs related to technical products