Senior Customer Service Team Lead

2 weeks ago


Dublin, Dublin City, Ireland TN Ireland Full time
Job Overview

Morgan McKinley is a leading employment agency, providing top talent to various clients across Ireland. As a Senior Customer Service Advisor with TN Ireland, you will be part of a rapidly growing retail bank's team, focusing on delivering exceptional customer experiences.

Your Responsibilities:
  1. Lead by example in maintaining high standards of customer service, ensuring seamless day-to-day operations in the branch.
  2. Coach colleagues to enhance their skills, embedding key learnings from the Blackbelt program and promoting customer engagement through various channels.
  3. Embed compliance awareness throughout the team, emphasizing the importance of 'right first time' performance.
  4. Support sales campaigns, generate new business opportunities, and contribute to retaining existing customers.
  5. Perform cash administration duties, maintain knowledge of regulatory codes, and commit to continuous professional development.
Requirements:
  1. Qualified Financial Advisor (QFA) or equivalent qualification to discuss product information and provide advice to customers.
  2. Strong interpersonal and communication skills, with a focus on delivering an outstanding customer experience.
  3. Significant experience in financial services, including sales, customer service, or clerical roles in a regulated environment.
  4. Excellent knowledge of all retail finance products, processes, and procedures.


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