Fragrance & Beauty Ambassador - Airport Role
5 days ago
We are seeking a highly motivated and experienced Fragrance & Beauty Sales Consultant to join our team at Dublin Airport. As a CHANEL ambassador, you will be responsible for delivering exceptional customer service and product knowledge to drive sales performance. You will be part of a collaborative and inclusive community, working towards individual and collective goals. Your role will involve demonstrating passion and knowledge in Fragrance, Makeup, and Skincare, creating a unique and personalized experience for our clients, and building long-lasting relationships to recruit, retain, and increase client loyalty.
Responsibilities
- Provide exceptional customer service and product knowledge to drive sales performance
- Create a unique and personalized experience for our clients
- Build and develop long-lasting relationships to recruit, retain, and increase client loyalty
- Contribute to the sales performance by leveraging all different levers that you will be provided with (products, services, clienteling tools, events, etc.)
- Uphold an omni-channel mindset to directly benefit the client, producing a seamless experience from in-store to online and vice versa
Requirements
- Service oriented approach: Proven experience in a client-facing role where delivering excellent client experience was paramount
- Confidence: Ability to apply product expertise to client's needs in a genuine and personalized way and to suggest alternative choices showing active listening skills
- Fragrance & Beauty product knowledge: Ability to close the sale linking product knowledge to client needs
- Empathy and active listening: Understanding and adapting the selling ceremony to the client's needs
- Passion: Showing enthusiasm for Fragrance & Beauty products, services, and ability to demonstrate it to the customer, managers, and team members
- Problem-solving attitude: Ability to overcome obstacles and objections with a positive attitude
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