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Customer Care Advisor

2 weeks ago

Kilkenny, Kilkenny, Ireland VHI Health And Wellbeing DAC Full time

VHI Health And Wellbeing DAC is an equal opportunities employer seeking a skilled Customer Care Advisor to join our team in Kilkenny. As a key member of our Consumer Sales and Customer Care teams, you will play a crucial role in delivering exceptional sales and customer service experiences to our valued customers.

About the Role:

In this role, you will manage inbound calls from our valued customers, providing expert guidance and support for their private health insurance inquiries across a diverse range of products. You will also have the chance to work with a talented team, develop your skills, and take on new challenges.

You will be responsible for answering inbound calls from new and existing customers, providing excellent advice on sales and service, building a rapport and maintaining a high level of engagement with customers, ensuring all customer service standards are delivered, meeting individual targets, and developing effective relationships with the team and internal departments.

Responsibilities and Requirements:
  • Respond to customer inquiries in a timely and professional manner
  • Provide accurate and helpful information regarding our private health insurance products
  • Upsell and cross-sell our services to meet customer needs and increase revenue
  • Foster strong relationships with customers to improve customer satisfaction and retention
  • Meet or exceed performance targets and goals
  • Prioritize tasks effectively to manage multiple responsibilities simultaneously
Qualifications and Skills:
  • Aptitude for sales and customer service roles
  • Proven track record of success in a similar role
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing circumstances