Residential Operations Lead
4 days ago
Establish a high-performing accommodation team by overseeing daily operations, enforcing quality standards, and fostering a positive work environment.
About the Role- Maintain exceptional service delivery through effective team management and coaching.
- Collaborate with colleagues to ensure seamless room assignments and housekeeping processes.
- Identify and develop employees' skills to support their career advancement within the hospitality industry.
- Evaluate and enforce adherence to health and safety regulations and standard operating procedures.
As a leader, you will empower your team to deliver memorable guest experiences, drive performance, and cultivate a strong culture of teamwork. You will work closely with experienced team members in a supportive environment to maintain consistently high hotel standards.
Your Skills- A minimum of 2 years' experience in an accommodation department at a supervisory level.
- Excellent organizational and communication skills.
- Ability to adapt and provide support when needed across various departments.
Benefits: Employee meal discounts on duty, reduced rates on F&B in all properties, exclusive employee rates for accommodations, additional annual leave days, Employee Assistance Programme, Cycle to Work Scheme/Transport Schemes, SAYE (Save As You Earn Scheme), pension access.
About UsOur company brings the heart of hospitality to every property we own and operate, striving to care for our guests worldwide.
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