Career Advancement Opportunities

19 hours ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €40,000 - €55,000
Customer Service Specialist Opportunity

Unlock your potential and start a fulfilling career as a customer service specialist. This exciting opportunity offers a chance to grow and develop in the hospitality sector.

  • Assist in ensuring the smooth and efficient operation of the hotel during night shifts, delivering exceptional customer experience.
  • Maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
  • Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
  • Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
  • Provide food and beverage service to guests during the night hours.
  • Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
  • Aid in the development of the Night team, preparing them for career advancement opportunities.
  • Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
Requirements
  • 2-3 years of experience in a similar night or reception role.
  • Excellent knowledge of the hotel business.
  • Previous hospitality experience is essential.
  • Good computer skills and knowledge of Opera.
  • Knowledge and experience of using the Brilliant electronic front office system.
  • Excellent people leadership and development skills.
  • Excellent organisational skills and the ability to oversee & delegate work to others.
  • A warm, friendly and approachable personality when dealing with fellow staff and guests.
  • The ability to work on initiative, as well as being capable of working as part of a team.
Benefits

This role offers a chance to join a dynamic and growing team, bringing better experiences to more people. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world.

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