Head of IT Infrastructure

5 days ago


Dublin, Dublin City, Ireland Glen Dimplex Europe Holdings Ltd Full time

About the Role

We are seeking an experienced Infrastructure Manager to lead our IT Infrastructure team. As the successful candidate, you will be responsible for developing and implementing strategies to ensure the reliability, security, and performance of our Global group businesses' infrastructure.

You will work closely with our Group Security, ERP, and IT teams to ensure that our infrastructure is aligned with our overall business objectives.

Key Responsibilities:

  • Develop strategic roadmaps for Global Infrastructure services including Active Directory, Azure Cloud, on-premise infrastructure, Networks (WAN & LAN), and Microsoft 365.
  • Lead the development of a new zero-trust WAN solution to support the business, improve security, and simplify the onboarding of acquired entities, working closely with our Group Security team.
  • Continue the ongoing approach of migrating server infrastructure in line with Cloud Strategy.
  • Support the migration of standalone O365 tenants to the Group O365 tenant.
  • Develop and implement a strategy to revitalize our Freshservice Support platform with a focus on driving automation and operational efficiencies to deliver excellent customer service.
  • Deliver Infrastructure projects in line with Group and IT Strategy.
  • Line management responsibilities for the team, providing support, training, personal development plans, and undertaking 1-2-1 reviews.
  • Manage the team to ensure that robust Change and Incident management processes are followed.
  • Monitor infrastructure tickets escalated to the infrastructure team, ensuring prompt resolution of all tickets.
  • Apply a security-first approach to all systems, working closely with the Group Security function to ensure that all systems and changes have security at the forefront.
  • Work with the IT teams to ensure the BAU (Business As Usual) change handover process is followed for any new systems delivered or changed by the project delivery teams for production/services when they go live.
  • Work with the Infrastructure team to create, manage, and ensure all KPIs are met, including system availability uptime, regular maintenance scheduling, and resolution of support tickets.
  • Work with the ERP and Infrastructure teams to create, manage, and maintain SLAs, including response times for incidents or problems and availability of servers supporting applications.
  • Define services and systems in a Service Catalogue.
  • Ensure a robust and secure backup process is maintained and actively tested for both On-Prem and Cloud-based systems.
  • Manage a maintenance and patching schedule, working towards an automated zero-downtime maintenance model wherever possible.
  • Own the Group Infrastructure & Support budget, including yearly budgeting and quarterly forecasting.
  • Manage relationships with external partners, including contract negotiations.
  • Manage key internal stakeholders and ensure appropriate communication and updates on progress of key projects.


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