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Amazon Capacity Planning Specialist
1 week ago
The Worldwide Capacity Planning organization at Amazon is seeking a highly skilled analyst to join its team. This role will play a crucial part in ensuring the smooth execution of capacity planning processes for the Global Outsourcing (GO) network in Europe.
As an exceptional problem solver, you will work closely with multiple business teams, including CS Operations, Global Outsourcing, Program Management, and CS Finance. Your ability to manage dependencies across multiple sites and geographies will be essential in mitigating capacity risks and driving new innovations in the customer service industry.
Your key responsibilities will include managing the GO capacity planning for Europe, collaborating with vendor management teams, headcount planning, capacity planning, finance, and program teams to ensure seamless execution. You will also build optimal contact volume allocation plans, coordinate with internal and outsourcing networks to meet service levels, and clearly communicate dependencies and expectations.
This is an excellent opportunity to contribute to the automation and standardization of projects within the Worldwide Capacity Planning organization. If you have a strong background in operations research or BPO experience, and are proficient in Excel and big data, this could be the ideal role for you.
Required Skills and Qualifications:
- Senior experience in capacity planning or related field
- Experience in business or financial analysis
- Advanced Excel and big data experience
- Excellent communication and interpersonal skills
- Proven problem-solving skills, project management skills, attention to detail, and organizational skills
