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Front Office Hospitality Lead

3 weeks ago

Limerick, Limerick, Ireland beBeeCustomerService Full time

We are seeking an exceptional Front Office Manager to lead our hospitality team. The ideal candidate will have a proven track record in providing top-notch customer service, handling guest queries and complaints with poise and professionalism, and maintaining strong internal communication.

Key Responsibilities:
  • Deliver exceptional customer service at all times, responding promptly to guest inquiries and resolving issues efficiently.
  • Maintain strong internal communication, promoting good customer relations within the team and ensuring seamless collaboration.
  • Oversee daily Front Office operations, ensuring accuracy in administrative tasks, reports, and transactions.
  • Stay informed on hotel services, packages, and promotions to support up-selling and revenue goals.
  • Manage group reservations, debtor accounts, and ensure timely invoicing and payments.
  • Lead, motivate, and train Front Office staff while maintaining high standards of appearance and hygiene.
Requirements:
  • Proven experience in a front office or guest-facing supervisory/management role within the hospitality sector.
  • Excellent customer service skills with the ability to handle complaints in a professional and courteous manner.
  • Strong organisational and administrative abilities with a keen eye for detail and accuracy.
  • Good knowledge of hotel operations, including reservations, billing, and front desk systems.
  • Effective communication and leadership skills to manage and motivate a team.
  • Flexibility to work a variety of shifts while maintaining high standards under pressure.
Skills:
  • Customer Service
  • Sales