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Head of Business Performance
3 weeks ago
We are looking for a skilled and experienced professional to join our leadership team as the Head of Operations. The ideal candidate will have a proven track record of improving operational efficiency, leading teams, and developing strategies to achieve business objectives.
Key Areas of Responsibility:
1. Operational Excellence: Develop and implement operational policies and workflows to improve efficiency and quality.
2. Team Leadership: Lead, coach, and develop regional managers, setting clear KPIs and performance benchmarks.
3. Customer Service: Ensure the highest standards of customer service are maintained across all touchpoints.
4. Performance Management: Drive operational efficiency and align activities with financial targets and KPIs.
5. Talent Management: Oversee recruitment initiatives for critical roles and ensure seamless integration of new hires into the team.
Requirements:
• Significant people management experience, with a demonstrated ability to lead and inspire teams.
• Strong ability to work to targets and manage performance metrics effectively.
• Outstanding communication skills, with the ability to engage stakeholders at all levels.
• Solid commercial awareness and ability to align operational activities with business objectives.
