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Multilingual Service Professional

3 weeks ago

Limerick, Limerick, Ireland beBee Careers Full time

We are seeking a skilled and experienced Support Expert to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Your main responsibilities will include handling customer inquiries via phone, email, and chat, maintaining up-to-date knowledge of our products and services, and collaborating with our cross-functional teams to improve processes and optimize the customer experience.

Key Responsibilities:

  • Provide exceptional customer service and respond to customer inquiries.
  • Maintain up-to-date knowledge of products and services.
  • Collaborate with cross-functional teams to improve processes and optimize the customer experience.
  • Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.