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Sales and Customer Experience Professional

2 weeks ago

Dublin, Dublin City, Ireland Pandora AS Full time
Company Overview
Pandora A/S is a retail environment like no other, offering a unique opportunity for sales colleagues to craft incredible experiences with customers every day. Our sales colleagues curate our beautiful hand-made jewellery to bring special moments to life.

The Role
We are seeking a results-driven, target-focused sales professional to join the store team. If you dream of engaging customers, achieving and exceeding sales goals, and making a lasting impression on your customers, then Pandora is the place for you.

Job Description
Our sales team members are brand ambassadors, linking our products and customers. They lead the success of the store by influencing sales, excelling in customer service, and sharing their knowledge of our products and brand.

Key Responsibilities:
* Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, units per transaction and average transaction value.
* Build the bond between our brand and our customer by answering queries, providing exemplary service and adapting your approach depending on individuals' personalities, loves and needs.
* Learn and confidently share Pandora product knowledge to maximise sales and provide an unforgettable customer experience.
* Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data.
* Assist with product deliveries; unloading and storing in the correct spaces in store.
* Merchandise the store and maintain high shop floor standards; taking pride in your environment.
* Operate the till system, handling financial transactions including returns and exchanges.

Required Skills and Qualifications
We look for passionate and motivated team players. We encourage our team members to express their individuality by styling Pandora jewellery in their own way, and sharing these ideas with our customers:

* Building rapport and being able to chat and engage with people in a natural, open way is important to us.
* A natural ability to see the opportunity in achieving and over-achieving sales targets.
* Ability to work well under pressure in a fast-paced, sales-driven atmosphere: our products are very popular so stores are often very busy.

Benefits
We offer a competitive rewards package that is second to none:
* Highly competitive hourly rate of pay.
* Eligibility for the sales assistant bonus scheme.
* Annual jewellery uniform allowance that you can spend on jewellery to express yourself and your individuality.
* Access to our employee 'wear box', where you can self-select jewellery to wear each time you're working.
* Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts.
* Parties, incentives and gifts throughout the year.