AI Research Scientist
1 week ago
We're revolutionizing customer service with cutting-edge AI. As a leader in this space, we're seeking a highly skilled AI Research Scientist to drive impactful research and develop innovative AI solutions.
The Opportunity:You'll lead advanced research in AI areas such as LLMs, deep learning, reinforcement learning, and NLP, focusing on enhancing our customer service AI. Your contributions will shape the future of AI in customer communication.
Your Key Responsibilities:- Design and implement machine learning models and algorithms that significantly improve our products.
- Collaborate with external researchers and cross-functional teams to integrate new AI research into our platform.
- Mentor and influence other researchers, shaping research agendas and driving innovation.
- Publish scientific papers and contribute to top-tier conferences and journals, establishing Intercom's position in the AI research community.
- A PhD degree in Computer Science, Machine Learning, Artificial Intelligence, or a related field, or equivalent practical experience.
- At least 3 years of experience leading research agendas in academia or industry.
- Proven track record of writing scientific publications submitted to conferences, journals, or public repositories.
- Expertise in key ML areas such as reinforcement learning, unsupervised learning, deep learning, and NLP.
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