Customer Experience Advocate

2 weeks ago

Galway, Galway, Ireland beBeeCustomerServiceRole Full time €45,000 - €65,000
Job Description

Are you a customer service professional looking for a challenging and rewarding role? As a Customer Service Representative, you will be responsible for providing exceptional support to our European customers. This is a fantastic opportunity to work in a fast-paced manufacturing environment where no two days are ever the same.

You will be working closely with our manufacturing operations team to handle order processing matters, deal with general inquiries from customers, and provide support as required to Supply Chain Operations and other relevant departments within the organization.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work independently with minimal supervision. They will also have a high level of proficiency in Microsoft Office applications and experience working in a start-up environment would be a distinct advantage.

Essential Duties and Responsibilities
  • Create and manage Sales Orders received on the ERP system Dynamics 365.
  • Communicate Sales Order Confirmations to the Customer.
  • Initiate Purchase Order Requisitions when required.
  • Prepare Invoices and issue to the Customer.
  • Receive and investigate all customer queries to a high professional standard.
  • Release Production Orders & work closely with the Production & Warehouse team on all changes/updates.
  • Manage delivery dates to ensure priority of all Sales Orders to Production, Warehouse and Logistics.
  • Review and maintain Customer Open Orders on a daily basis.
Required Skills and Qualifications

To be successful in this role, you will need:

  • A third level qualification in Business or a related degree from an accredited third level institution.
  • At least 3 years' experience working in a similar role in a manufacturing environment.
  • Experience in working in a start-up environment would be a distinct advantage.
  • Working knowledge of ERP systems. Dynamics 365 would be a distinct advantage.
  • Good organizational skills and a high attention to detail.
  • High level of proficiency in Microsoft Office based applications, including Excel, Word, PowerPoint and Outlook.
  • Strong written and verbal communication skills in the English Language.
Benefits

As a valued member of our team, you will receive:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Opportunity to work in a dynamic and growing company.
Physical Demands

This role requires occasional work in an ISO Class 7 cleanroom environment. Powder free gloves, face masks, hairnets, gowns, and shoe covers must be worn at all times. You must be a non-smoker as smoking is not permitted in the cleanroom.

We are committed to being an equal opportunities employer and welcome applications from all qualified candidates.

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