Portfolio Development Lead

1 week ago

Dublin, Dublin City, Ireland beBee Careers Full time

Job Description:

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  • The Portfolio Development Lead will oversee the establishment and management of a portfolio of clients, focusing on driving revenue growth and best practice adoption.
  • They will work closely with Customer Insights and Direct Marketing to facilitate education and solution adoption programs, identifying and executing opportunities to drive growth and success for their portfolio of clients.
  • The Portfolio Development Lead will help develop client strategy, continuous improvement, and knowledge-sharing initiatives, analyzing data to identify trends to enhance our customer support processes and improve team efficiency.
  • They will optimize campaigns and identify programmatic ways to do this at scale, leading strategic conversations with C Level and communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • The Portfolio Development Lead will operate as the lead point of contact for any and all matters specific to your client portfolio, including escalation and troubleshooting to resolve client issues.
  • They will gather agency and partner feedback to enhance ad products and the customer experience, delivering consultative support and up-to-date education on our products.
">Main Responsibilities:">
  1. ">
  2. Oversee client portfolios and drive revenue growth and best practice adoption.
  3. Partner with Customer Insights and Direct Marketing to facilitate education and solution adoption programs.
  4. Develop and implement client strategies, continuous improvement, and knowledge-sharing initiatives.
  5. Analyze data to identify trends and optimize campaigns for improved customer support and team efficiency.
  6. Lead strategic conversations with C Level and communicate progress to stakeholders.
  7. Resolve client issues and provide consultative support and education on our products.
  8. Prioritize tasks and manage time effectively, even under high-pressure situations.
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Requirements:

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  • 4+ years experience in customer sales and support, agency account management, or consulting.
  • Evidenced success with presentation skills.
  • Demonstrated team working skills, capacity to adapt to a fast-paced, international work environment.
  • Identify and leverage trends within industry of expertise/focus.
  • A self-starter with experience of critical thinking and analytical skills.
  • Demonstrated experience in effectively prioritizing tasks and managing time, even under high-pressure situations.
  • Fluency in English and German.
  • Market knowledge and work experience in DACH Markets.

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