AI Business Process Sales and Service Solutions Specialist

Job Description: As an AI Business Process Sales and Service Solution Engineer, you will lead AI transformation engagements with a focus on sales and service domain expertise. Your role involves owning the technical win strategy for each opportunity, engaging with business decision makers and technical decision makers to translate their priorities and goals into solution vision by addressing business challenges, prioritized with business value and leveraging deep Dynamics 365 Sales & Service applications and Copilot Studio expertise to secure technical decisions.

Responsibilities:

• Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer's solution design endorsement.
• Owning the technical win strategy for each opportunity.
• Engaging with business decision makers and technical decision makers to translate their priorities and goals into solution vision by addressing business challenges, prioritized with business value and leveraging deep Dynamics 365 Sales & Service applications and Copilot Studio expertise to secure technical decisions.
• Orchestrating customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications and Copilot Studio.
• Leading proof-of-concept engagements for high-priority scenarios, documenting POC outcomes and mapping customer solution requirements.
• Translating these findings into detailed technical plans – including migration pathways to D365, recommended migration tools – with clear milestones and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.
• Showcasing Microsoft's unique value in AI-powered business process D365 solutions to win technical decisions against major competitors.
• Anticipating and addressing technical blockers – such as AI-related compliance, privacy, or security concerns – early in the sales process, developing mitigation plans that instill confidence in D365 solutions.
• Driving proof-based differentiation (architecture design sessions, pilot deployments) to highlight how Dynamics 365 meets customer needs better than the competition, ultimately improving win rates and displacing incumbent solutions.
• Leveraging the Microsoft partner ecosystem to enhance and scale solution delivery from early stages to assist with complex demos, POCs, and solution builds, ensuring their industry or domain expertise complements the sales strategy.
• Working closely with the Customer Success Unit/Partners to ensure customers realize value from their Dynamics 365 investments. Securing a clear deployment plan for every deal, including agreed success metrics and adoption milestones.
• Driving early adoption of high-value, consumption-based features like Copilot Studio and Dynamics 365 AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.
• Committing to ongoing professional development to maintain expert-level product knowledge and strategic sales skills.
• Achieving at least Level 200 proficiency in consultative selling approaches and Level 400 mastery of Dynamics 365 solutions for key workloads (Sales, Service, Field Service, etc.), enabling you to fluently bridge executive business discussions and deep technical dialogues.
• Proactively sharing insights from wins/losses with broader SE community to scale best practices and learnings.

Required Skills and Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field.
• Technical pre-sales or technical consulting experience.
• Dutch language is a must.

Benefits:

• Industry leading healthcare.
• Educational resources.
• Discounts on products and services.
• Savings and investments.
• Maternity and paternity leave.
• Generous time away.
• Giving programs.
• Opportunities to network and connect.

Company Information: Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.