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Commercial Utility Bill Specialist

2 weeks ago


Dublin, Dublin City, Ireland Hugh J. Ward & Co Solicitors Full time

We are seeking a Commercial Utility Bill Specialist to join our team in Dublin 17. This is a hybrid role, with three days spent working from home and two days in the office.

The purpose of this role is to work within the Customer Services & Collections team for one of our clients in the utility sector, reporting to the Collections Team Manager.

The primary responsibilities of this role include:

  1. Liaising with customers to bring their commercial utility bills to full and final settlement.
  2. Managing inbound and outbound calls and emails to communicate with customers.
  3. Negotiating payment plans with customers to maximise debt recovery.
  4. Collaborating with other departments to ensure seamless customer service.
  5. Fostering a positive and professional relationship with customers at all times.

**Requirements:**

  • Previous call centre experience is highly desirable.
  • Strong negotiation skills and ability to work independently.
  • Excellent communication and problem-solving skills.
  • Micorsoft Office skills including Word and Excel an advantage.

**Benefits:**

  • Work From Home option.
  • Paid annual leave and employee assistance program.
  • Social club and refer a friend bonus.
  • Career progression opportunities.