Accelerate Customer Growth and Adoption Specialist
2 weeks ago
Customer Success Associate
Our Customer Excellence Group is seeking a highly motivated and experienced Customer Success Associate to join our team. As a Customer Success Associate, you will be responsible for driving customer success, growth, and adoption within the EMEA region.
Key Responsibilities:
Onboard new customers by introducing them to all the resources available to help them on their journey via webinars and personalized 1:1 engagements.
Drive adoption by serving as a customer advocate, advising customers on how to deploy and adopt products to meet their business needs.
Proactively guide customers to resources they have available to enhance their ServiceNow experience.
Cross-functional collaboration with internal teams and stakeholders to identify opportunities, resolve issues, and differentiate our platform in the marketplace.
Support customers to attend workshops on governance, adoption models, internal champions, and platform maturity to accelerate customer success.
Escalation management by quickly resolving escalated customer issues leveraging resources from across the company and maintaining high levels of customer engagement.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Bachelor's degree in Business, Technology, Computer Science, or AI-related field preferred.
Excitement for a career in customer-facing roles such as Business Development, IT Consulting, Customer Success, or Strategic Consulting.
Passion for SaaS, with an understanding of enterprise solution selling and customer engagement in a technical environment and navigating complex organizational structures.
Strong emotional intelligence, organizational skills, with a demonstrated ability to prioritize and manage competing tasks.
English/Italian fluency is required.
This role is based in our Dublin office. Applicants must currently reside within commuting distance or be able to relocate at their own expense. This role may require you to attend the office at short notice when business needs arise.
BenefitsJoin our distributed world of work with flexibility and trust. We approach our work with autonomy and accountability.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, please contact us for assistance.
OthersServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
Export control regulations apply to this position. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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