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Reception Team Member

2 weeks ago

Maynooth, Co Kildare, Ireland Horizon House Group Full time

**Company Overview**

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The Horizon House Group is a dynamic organization dedicated to providing exceptional services to its residents. Our team of professionals strives to create a warm and welcoming environment, fostering a sense of community and belonging.

**Job Description**">

We are seeking a highly skilled and compassionate Reception Team Member to join our team at The Hazel Hotel, Monasterevin, Co Kildare. As the first point of contact for residents and visitors, you will be responsible for providing excellent customer care and service, ensuring a seamless experience for all who enter our premises.

**Key Responsibilities**">
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  • Support residents in navigating the centre's policies and procedures">
  • Collaborate with the Centre Manager and Reception Officer to ensure a smooth welcome and induction process">
  • Provide administrative support, including maintaining records, managing bookings, and preparing reports">
  • Assist with daily tasks, such as fire book maintenance, diary management, and bed usage tracking">
  • Communicate effectively with residents, staff, and external agencies, demonstrating a high level of professionalism and courtesy">
  • Maintain accurate records and reports, ensuring compliance with company policies and regulatory requirements">
  • Foster positive relationships with residents, staff, and external partners, promoting a culture of respect, empathy, and understanding">
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**Required Skills and Qualifications**">

To be successful in this role, you will require:

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  • ">
  • A minimum of 1 year's experience in a reception or administrative role">
  • QQI Level 5 in Hospitality or Customer Care, or equivalent qualification">
  • Excellent communication and interpersonal skills, with the ability to work effectively with people from diverse backgrounds">
  • Proficiency in Microsoft Office applications, including Word and Excel">
  • Competence in Google Translate or other translation tools">
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**Benefits**">

We offer a competitive salary package, including:

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  • ">
  • A performance-related pay review">
  • Ongoing professional development opportunities">
  • A supportive and inclusive work environment">
  • The chance to make a meaningful contribution to the lives of our residents">
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This is an exciting opportunity to join our team and contribute to the delivery of exceptional services to our residents. If you are a motivated and compassionate individual with a passion for delivering outstanding customer care, we encourage you to apply.