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AWS Incident Management Team Lead
3 weeks ago
At Amazon, we own services that prevent and respond to availability and security issues for all AWS Services. Our mission is to keep the cloud running with constant new services and possible failure modes to prevent.
We're a diverse team of software, security experts, operations managers, and other vital roles working together to deliver the highest standards for safety, security, and availability.
Our automated tooling quickly identifies the cause of an issue and helps mitigate its impact. We make customer impacting events shorter and less frequent by detecting early large-scale events and providing the tooling to enable fast mitigation.
We provide our solutions for other AWS groups to manage their own events. It's an exciting time to join our team as we are growing and expanding our offerings.
About this role
You will manage automated tooling roadmaps and delivery for the detection and resolution of issues within AWS infrastructure. You will work closely with the team managing the incident response and with leadership to gather new requirements.
Based on learning from past incidents, you will drive further improvements into our automation, tooling, and processes so that the next event is shorter or avoided entirely.
You will coordinate across project teams to expand the use of our tooling to additional areas across Amazon.
Main responsibilities:
- Define and Deliver Business Priorities: You will be a key contributor and owner of the direction of the AWS Incident Management team. You will define, plan, track, and deliver on strategic goals for the team, while ensuring that the team remains unblocked and focused
- Cross-Site, Cross-Team Coordination: You will be responsible for coordinating with your counterparts and sister teams to ensure that a clear communication channel exists between AWS Incident tooling and Response teams.
- Performance Management/Team Health: You will own all facets of performance and career management for the team. You will ensure the operational load of your team remains manageable and as minimal as possible.
What you'll bring:
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations.
- Experience in engineering team management.
- Experience in leading the definition and development of multitier web services.
- Experience partnering with product and program management teams.
- Experience communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy.
