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Customer Success Lead
2 weeks ago
At ServiceNow, we're redefining the future of work. Our intelligent cloud-based platform empowers organizations to find smarter, faster, and better ways to work.
We're seeking a seasoned professional to lead our EMEA Success Hub team, responsible for driving customer success, growth, and adoption within the region. As a Manager, Success Hub, you'll coach and develop a team of early-career Customer Success Guides, ensuring they excel in delivering Success at Scale.
The ideal candidate will be responsible for executing the Success Hub strategy, delivering value for all customers on their journey. Key responsibilities include leading the team to onboard new customers, improving technical health and adoption for a portfolio of customers, and developing executive relationships across the ServiceNow business.
Key Skills:
- Leveraging AI to drive digital transformation
- Leading high-performing teams
- Developing strategic partnerships
Bonus Points:
- Demonstrated success in technology-enabled transformations
- Familiarity with ServiceNow product suites
We welcome candidates from diverse backgrounds and non-traditional paths. We strive to create an accessible and inclusive experience for all candidates, including those requiring accommodations due to disabilities or other needs.
Please note that this position requires access to controlled technology subject to export control regulations. All employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals.
