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Clinical Connectivity Solutions Specialist

1 week ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time
Job Overview

Cpl Healthcare in partnership with B Braun, a global healthcare company, have an exciting new opportunity for a Clinical Connectivity Solutions Specialist to join their team.

About the Role

You will report directly to the Healthcare Technology Manager. As a key member of the team, you will be responsible for delivering ongoing service to customers through IT support throughout the lifecycle of installed IT products.

Main Responsibilities
  • Identify and deliver customer integration and connectivity requirements and collaborate with members of the Hospital and Ambulatory Channel teams to deliver national projects.
  • Provide a source of expert knowledge on B Braun IT solutions as well as general IT topics (Networking, Security, HL7, Server Configuration, etc.) both internally and externally.
  • Provide ongoing support to customers post-project completion both remotely and onsite.
  • Assist in the training, building, and development of Smart Pump Drug Libraries with key departments in install bases.
  • Present and demonstrate the use and benefits of our products to existing and potential customers.
  • Maintain high standards of communication both internally and with key stakeholders within B Braun accounts.
  • Act as a point of contact for all IT product-related communication internally and externally.
  • Build strong relationships with key stakeholders within hospitals.
  • Contribute knowledge and expertise to the Hospital and Ambulatory channel's business strategy.
  • Support the development of reference sites and key opinion leaders to support the Hospital and Ambulatory channel's strategy.
  • Develop collaborative relationships with the local and global organization, as well as third-party providers.
  • Work with the marketing function to develop real-world evidence that our systems provide.
  • Evaluate business requirements and expand knowledge and skill base as necessary.
  • Ensure the Sales team is equipped with the relevant required technical knowledge and skills to enable them to fulfill their sales role in a professional, effective, and efficient manner.
Requirements
  • B Sc. (Hons) in Biomedical Engineering.
  • Alternatively, a degree (Hons) in Electrical / Mechanical Engineering or Computer Science.
  • Proven experience building customer relationships.
  • Experience within IT server and/or networking support.
  • Proven experience of hospital IT integration.
  • Experience of the local healthcare sector.
  • Training and coaching experience.