Operations and Inventory Supervisor
2 weeks ago
Ooft Limited Trading As Shuppa Overview
We are a dynamic and fast-growing company looking for a skilled Operations Shift Lead to join our team. As an Operations Shift Lead, you will be responsible for overseeing the operation of a micro-warehouse, including team management, customer service, and inventory management.
The ideal candidate will have experience leading frontline teams and know how to hit targets even under pressure. You will be responsible for ensuring 100% accuracy in receiving goods and timely storage of stock by overseeing inbound operations. You will also oversee inventory management to ensure 100% completion of scheduled cycle counting & stock adjustments to ensure stock accuracy.
Responsibilities:
- Team Management: Manage the team to ensure 100% completion of all shift tasks and checklists (task assignment & completion).
- Customer Service: Ensure customer service response time is less than 2 minutes with 100% first-call resolution.
- Inventory Management: Oversee inventory management to ensure 100% completion of scheduled cycle counting & stock adjustments to ensure stock accuracy.
- Order Fulfilment: Manage order fulfilment to ensure orders are picked, packed, and dispatched within 4 minutes.
- Rider Team Management: Ensure the on-shift rider team meets on-time targets by leading, motivating, and energising them.
- Emergency Handling: Handle emergencies; escalate where unable to resolve yourself.
Requirements:
- Experience leading frontline teams and hitting targets under pressure.
- A positive attitude and ability to help people do their best.
- Confidence to take charge and lead shifts independently.
- Ability to adapt well to change and handle uncertainty.
- Comfortable using technology and basic computer systems.
What We Offer:
- €32-33k salary.
- Equity options offered after 1 year of service.
- 28 days paid holidays per year (including bank holidays).
- 20% discount on your shopping.
- Opportunity to work directly with the founders.
- Be part of a fast-growing company and a super-motivated team.
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