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Community Operations Specialist

3 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time
About the Role

We are currently hiring for a Community Operations Specialist to join our team in Dublin. As an Estonian speaker, you will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and becoming knowledgeable about our products and community standards.

Main Responsibilities
  • Investigate and resolve reported issues via ticketing system, including account support and potential abuse
  • Enforce clients' Terms of Use by monitoring reports of abuse on our site
  • Develop knowledge of client's products and community standards
  • Utilize market-specific knowledge to find scalable solutions for community support
  • Analyze data to improve user experience
  • Recognize trends and patterns, escalating issues outside company policy to global team
  • Suggest improvements to workflows
Required Skills and Qualifications
  • Strong resilience and ability to work in pressured environment
  • Excellent interpersonal skills and verbal/written communication skills, with empathy
  • High adaptability and positive approach to challenges
  • Able to make decisions, prioritize, solve problems, and work as part of team
  • Able to consistently hit KPIs