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IT Support and Development Role

1 week ago

Dublin, Dublin City, Ireland CityLearning Full time
Responsibilities

The successful candidate will be responsible for taking technical ownership of our eLearning products and the CityREPORTs platform. This includes:

  • Developing, maintaining, and supporting these products.
  • Coodinating testing and releasing courses to customers.
  • Managing customer support functions, including reviewing and innovating existing processes.

In addition, you will work closely with account managers and customer contacts to identify requirements and test scenarios. You will also be responsible for identifying and resolving internal application/technical problems, including providing support for remote colleagues on VPN, Office Suite, Sharepoint, email, CRM (Pipedrive), Teams, network/server support & new hire setup.