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Customer Experience Associate

3 weeks ago

Dublin, Dublin City, Ireland Letsgetchecked Full time

We are a fast-paced company with a clear focus on personal health improvements. As a Customer Experience Associate, you will be the primary contact for customers interested in our products and services.

Your Responsibilities:
  • Providing product and service information to customers
  • Answering incoming calls and responding to customer queries
  • Managing and resolving customer issues
  • Identifying and escalating customer issues to management
  • Engaging in up-selling and add on sales

You will also be responsible for documenting all call information according to standard operating procedures and recognising trends in customer queries.

What You Need:
  • BSc in Business or related field
  • Fluent English
  • Customer Service orientation
  • Strong interpersonal skills