Technical Systems Analyst

2 days ago


Dublin, Dublin City, Ireland eir evo talent Full time
About the Role

eir evo talent is seeking a Technical Systems Analyst to join our team as a 24*7 Monitoring Analyst. In this role, you will be responsible for monitoring and maintaining the integrity of our clients' IT infrastructure, ensuring optimal performance and availability.

Our Company Culture

eir evo Technology Group values innovation, collaboration, and customer satisfaction. Our company culture promotes a flexible and supportive work environment, encouraging our employees to grow and develop their skills.

Key Responsibilities
  • Analyze and troubleshoot technical issues, working collaboratively with the IT team to resolve problems and improve system performance.
  • Develop and implement procedures for incident response and problem management.
  • Document and maintain accurate records of incidents, problems, and changes made to the IT infrastructure.
  • Provide excellent customer service, communicating effectively with customers and stakeholders to ensure their IT infrastructure meets their needs.
Requirements
  • A minimum of 3 years' experience in a similar role, with a strong understanding of ITIL Framework and ISO 20000.
  • Familiarity with IT service management tools and technologies, including ticketing systems and monitoring software.
  • Excellent analytical and problem-solving skills, with the ability to work effectively in a team environment.


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