Financial Services Consultant

3 days ago


Limerick, Limerick, Ireland Northern Trust Full time

About Our Team:

We are a team of experienced professionals dedicated to providing exceptional financial services and guidance to the world's most successful individuals, families, and institutions.

As a senior analyst, you will be responsible for ensuring that investor queries are handled in accordance with our quality and service level standards across calls and emails for all clients.

You will also be responsible for working with the team leader and the quality function to support the team on a daily basis and also to work on developing the on-the-job skills of the team to enhance the overall performance of the department.

Responsibilities:

  1. Ensure Queries Are Handled Accurately: Ensure investor queries are handled in accordance with our quality and service level standards across calls and emails for all clients.
  2. Provide Subject Matter Expertise: Be a subject matter expert and assist the team with handling complex queries, including escalated cases.
  3. Meet Deadlines: Ensure your own tasks and responsibilities are completed within the correct time scales, including QC and Bank Verification outbound calls.
  4. Collaborate with Team Members: Attend and participate in team huddles and team meetings. Participate in client visit meetings as required.
  5. Mentor New Team Members: Act as a buddy/mentor to new team members. Provide assistance and coaching to new members of the team. Act as a point of reference for their queries.


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