IT Operations Manager
7 days ago
About Glenveagh
\Glenveagh is a leading developer of residential properties in Ireland, committed to delivering high-quality homes and exceptional customer service. Our team shares a passion for creating vibrant communities that make a real difference in people's lives.
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The Role
\We are seeking an experienced IT Operations Lead to join our dynamic IT team. This role will be responsible for the management and delivery of IT operation related services, ensuring the operational efficiency, reliability, and security of the IT service to the organization.
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Key Responsibilities & Duties
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- Manage change management processes to ensure seamless IT transitions with minimal disruption.\
- Plan and execute changes through regular CAB meetings and maintain auditable documentation.\
- Oversee timely resolution of IT incidents and risks, implement strategies to minimize their impact, and conduct regular reviews with auditable records.\
- Manage annual reviews of IT policies and procedures, updating documentation to reflect service and compliance changes.\
- Ensure key vendor performance through annual reviews, compliance oversight, and collaboration with IT leadership and stakeholders.\
- Manage IT budgets, cost tracking, and asset registers, ensuring accurate documentation and financial oversight.\
- Handle vendor renewals, service reviews, and contract negotiations, aligning with support and maintenance agreements.\
- D deliver continuous IT security training in compliance with company policies, collaborating with L&D teams and external vendors.\
- Ensure IT operations meet legal and regulatory standards, manage data access requests (DSARs), and maintain compliance audits.\
- Develop, review, and test Business Continuity Plans (BCP) and Disaster Recovery (DR) plans, ensuring documentation and effectiveness.\
- Support IT projects requiring operational handover and chair weekly IT team meetings to track and assign action points.\
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Requirements
\This role requires significant experience in a similar role previously preferably within the construction sector. The ideal candidate should have a proven ability to coordinate and execute IT change management processes, including running CAB meetings and maintaining auditable records. Strong background in managing IT incidents and risks, implementing mitigation strategies, and conducting regular reviews is also essential.
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Benefits
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- Competitive salary in one of Ireland's fastest growing PLC.\
- Comprehensive health insurance for you and your dependents.\
- Contributory pension scheme.\
- An exciting Wellness Programme with events and activities running throughout the year.\
- Access to our Digital Gym.\
- Employee Assistance Programme.\
- Performance related bonus.\
- Regular compensation reviews.\
- Paid Volunteering days.\
- Long term illness cover.\
- Piece of mind with life assurance.\
- Paid maternity leave, as well as paternity leave for fathers.\
- If cycling, we've got you covered on the cycle-to-work scheme.\
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