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Community Operations Specialist

3 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Job Summary:

We are seeking a highly skilled Community Operations Specialist to join our team. As a key member of our operations team, you will play a crucial role in ensuring the smooth operation of our community platform.

About the Role:

The Community Operations Specialist will be responsible for assisting clients with inquiries, resolving issues efficiently, and maintaining a high level of customer satisfaction. You will work closely with cross-functional teams to identify and implement process improvements, ensuring that our community standards are upheld.

Main Responsibilities:

  • Assist clients with inquiries and resolve issues in a timely and professional manner
  • Become knowledgeable about client products and community standards
  • Make well-balanced decisions and demonstrate a strong bias towards doing what's right
  • Investigate and resolve issues reported on client platforms
  • Respond to user inquiries with high-quality, speed, empathy, and accuracy
  • Use market-specific knowledge to spot and scope scalable solutions to improve support for our community of users
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience

About You:

We are looking for a candidate with strong personal resilience, adaptability, and a positive approach to challenges. You should have excellent communication and interpersonal skills, with the ability to make decisions and solve problems effectively. Experience in working in an office environment is preferable, but not essential.

Benefits:

  • Meals provided onsite during shift hours
  • Health care