Process Optimization Analyst

6 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

Bentley Systems TN Ireland is seeking a Process Optimization Analyst to drive improvements in technical support operations and workflows.

About the Job:
  • Analyze current support processes and design digital workflows to enhance automation.
  • Collaborate with business stakeholders to gather requirements and document solutions.
  • Implement workflows, case management, and service operations using ServiceNow CSM.

Your Key Responsibilities:

  • Work closely with IT leadership to enhance digital transformation initiatives.
  • Support the implementation of new technologies and tools.
  • Develop training programs to promote effective use of platforms and solutions.

About Our Company:

We provide innovative software solutions for infrastructure engineering and construction.

Our Benefits:

  • A competitive salary and benefits package.
  • The opportunity to work with a talented and diverse international team.
  • A collaborative and supportive work environment.


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