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Senior Quality Assurance Professional

2 weeks ago

Dublin, Dublin City, Ireland Wipro Technologies Full time

We are seeking a skilled Senior Quality Assurance Professional to join our team at Wipro Technologies. This role will involve working on a significant project in the QAAS (Advisory Services) domain for a major American information technology company.

As a Quality Assurance Specialist, you will be responsible for ensuring the quality of client interactions by performing audits and providing evaluation feedback to call center agents. You will also conduct regular calibration sessions to ensure evaluations are aligned with business requirements.

Your key responsibilities will include:

  • Performing audits on recorded and live client interactions
  • Providing evaluation feedback to call center agents
  • Conducting regular calibration sessions to ensure evaluations are aligned with business requirements
  • Supporting the business in managing and implementing Quality Management standards and processes
  • Applying critical thinking and analytics to provide insights to clients

The ideal candidate will have a degree or equivalent practical experience, with a minimum of 2 years' experience in a sales or call center environment with Quality Assurance experience. They will be fluent in Swedish and English, with fluency in Norwegian being an advantage. The successful candidate will be self-motivated, entrepreneurial, and comfortable dealing with ambiguity.

We offer a comprehensive salary package with various components, including private medical insurance, pension and retirement schemes, life insurance, income protection, and various other social benefits. If you are proactive with a mindset for professional growth, eager to tackle new challenges, open to adapting and enhancing your current skills while acquiring new ones, we would be delighted to receive your application.