AI-Powered Customer Service Innovator

2 weeks ago

Dublin, Dublin City, Ireland beBeeProductManager Full time €60,000 - €80,000
About the Role

We're seeking a Product Manager to lead key product initiatives and shape the future of AI-powered customer service. This role involves identifying high-impact opportunities, defining solutions, and delivering meaningful outcomes in a given quarter.

You'll work closely with engineering, design, and commercial teams to bring innovative AI-driven features to market while ensuring they solve real customer problems.

A key focus of this role will be embedding deeper AI agents into our platform, increasing automation, and enhancing the level of autonomy in our support system.

Your Key Responsibilities
  • Drive AI-powered innovation – Identify and shape opportunities for AI to increase automation, efficiency, and customer success.
  • Own the roadmap & execution – Define product priorities, set clear goals, and deliver impactful outcomes in a given quarter.
  • Be data-centric – Analyze product usage, customer feedback, and performance metrics to inform decisions and measure success.
  • Shape product work effectively – Work closely with design and engineering teams to develop intuitive, scalable, and high-quality solutions.
  • Understand the customer deeply – Engage with users to understand pain points, improve workflows, and ensure AI enhances—not hinders—their experience.
  • Balance AI and automation thoughtfully – Ensure that AI-driven features enhance, rather than complicate, the support experience.
  • Collaborate cross-functionally – Partner with commercial, success, and engineering teams to ensure alignment on goals and execution.
Your Profile

8+ years proven experience in product management, ideally in SaaS, customer support, or AI-driven products.

Strong product thinking and design sense – Ability to shape product work that is intuitive, scalable, and delivers meaningful customer value.

Outcome-oriented mindset – Focus on delivering measurable impact rather than just shipping features.

Data-driven decision-making – Comfort in analyzing data, running experiments, and iterating based on results.

Customer-savvy – Ability to understand customer needs and translate them into effective product solutions.

Familiarity with AI & LLMs is beneficial but not a requirement – We value a strong product mindset over deep technical AI expertise.

We help online retailers deliver extraordinary customer service everywhere they sell. Our AI-powered tools streamline customer support processes and delivery of business insights.

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