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Hotel Technology Specialist
2 weeks ago
We are seeking a skilled professional to fill the role of Technical Support and Software Consultant. As a key member of our team, you will provide expert technical assistance and guidance to our clients, ensuring seamless integration of our hotel software into their operations.
Your responsibilities will include providing exceptional customer service via phone, email, or ticketing system, documenting all work steps and solution processes in accordance with internal standards, maintaining and updating the ticketing system and internal knowledge database to optimize support processes, planning and conducting user training sessions to ensure customers can use the software effectively, and enhancing and maintaining customer satisfaction by providing tailored solutions and first-class service.
- Technical support and consulting for customers and business partners via phone, email, or the ticketing system.
- Detailed documentation of all work steps and solution processes in accordance with internal standards and guidelines.
- Maintenance and updating of the ticketing system and internal knowledge database to optimize support processes.
- Planning and conducting user training sessions, both online and on-site, to ensure customers can use the software effectively.
- Enhancing and maintaining customer satisfaction by providing tailored solutions and first-class service.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills, empathy, and a professional approach towards customers and colleagues.
- Ability to work in a team and collaborate effectively with external partners and hotel operators.
- Independence, responsibility, and reliability in analyzing customer needs and implementing solutions.
- Analytical and logical thinking, problem-solving skills, and focus on optimizing processes in the hospitality industry.
- Strong organizational skills for planning and executing implementations, training, and technical support.
- Interest in new technologies and experience with PMS, channel managers, booking software, and POS systems.
- Fluent English (spoken and written) to communicate professionally with national and international customers.
We offer a dynamic and supportive work environment that values diversity and inclusivity. Our team is passionate about delivering exceptional customer experiences and driving innovation in the hospitality industry. We believe in investing in our employees' growth and development, offering opportunities for professional advancement and continuous learning. Join us in shaping the future of hospitality technology
