Maximize Your Investment as a Salesforce Customer Success Manager

5 days ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €75,000 - €95,000

About This Role

We offer a customized success plan for customers seeking to maximize their investment in Salesforce. Our expert support and services empower them to stay agile and achieve their business goals.

Your Responsibilities

As a Customer Success Manager (CSM), you will serve as the primary point of contact for our customer organizations. You will build strong relationships with customers, account teams, and key stakeholders to identify needs, risks, and value drivers.

You will work closely with customers to improve their technical and operational health, ensuring they realize maximum value from their Salesforce investment. You will also be responsible for managing expectations and communications during major incidents.

Your Impact

  • Serve as the single point of accountability for all deliverables, experience, renewal, and expansion related to our signature success plan.
  • Cultivate and maintain partnerships with customer IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased our signature success plan.
  • Help customers achieve their business outcomes on the Salesforce platform by:
    • Acting as an advisor for the adoption of new features in Salesforce's annual release schedules and identifying potential challenges and risks.
    • Providing timely, proactive mentorship on Salesforce features based on areas of interest for your customer.
    • Coordinating the completion of our catalogue of services as required for your customer.

Requirements

  • Demonstrated ability with proven experience in Digital Marketing and E-Commerce environments.
  • Outstanding communication and presentation skills with the ability to communicate and influence at all levels of the organization.
  • Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features.

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