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Senior Operations Director
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The role of a Senior Operations Director is pivotal in overseeing all internal operations, ensuring seamless coordination and exceptional service delivery. The ideal candidate will be a dynamic leader with a strong focus on operational efficiency, people performance, customer relations, and strategic direction.
Key Responsibilities:- Operational Leadership: Develop and implement operational policies and workflows to improve efficiency and quality. Oversee all internal operations, ensuring alignment with organizational strategies and targets.
- Team Leadership & Development: Lead, coach, and develop regional managers, setting clear KPIs and performance benchmarks. Foster a culture of collaboration, accountability, and continuous improvement.
- Customer Relations: Ensure the highest standards of customer service are maintained across all touchpoints. Build and maintain strong relationships with customers to promote loyalty and satisfaction.
- Activity & Performance Oversight: Drive operational efficiency and align activities with financial targets and KPIs. Monitor key metrics, identifying opportunities for growth and areas for improvement.
- Recruitment & Talent Management: Oversee recruitment initiatives for critical roles, ensuring alignment with the organization's talent strategy. Onboard new hires seamlessly into the team.
- Strategic Direction: Contribute to the development of the organization's long-term vision and growth strategy. Provide data-driven insights and recommendations to enhance operational and commercial effectiveness.
Essential Skills & Experience:
- Significant people management experience, with a demonstrated ability to lead and inspire teams.
- Strong ability to work to targets and manage performance metrics effectively.
- Outstanding communication skills, engaging stakeholders at all levels.
- Solid commercial awareness and ability to align operational activities with business objectives.
