Senior Technical Associate Role

4 days ago


Dublin, Dublin City, Ireland Amazon Full time

We are seeking a highly motivated and experienced Cloud Support Associate to join our team. As a Cloud Support Associate, you will be responsible for providing exceptional customer support and resolving technical issues related to AWS services.

You will be part of a dynamic team that is passionate about delivering outstanding customer experiences. Every day will bring new and exciting challenges as you:

  • Work closely with customers to understand their needs and provide tailored solutions
  • Develop and maintain deep technical knowledge of AWS services and features
  • Collaborate with cross-functional teams to identify and resolve customer issues
  • Leverage your expertise to drive customer communication and issue resolution during critical events
BASIC QUALIFICATIONS

- Bachelor's degree achieved or expecting graduation in 2024
- Strong communication and problem-solving skills
- Familiarity with cloud computing and networking concepts
- Ability to work effectively in a fast-paced environment

*This role requires strong teamwork and collaboration skills.

PREFERRED QUALIFICATIONS

- 0-1 years of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
- Proficiency in one or more programming languages (e.g., Java, Python, C++)
- Experience working with cloud-based platforms (e.g., AWS, Azure)
- Strong analytical and problem-solving skills
- Ability to work effectively in a distributed team environment
- Fluency in Korean and English

Amazon values innovation, creativity, and customer obsession. We strive to create a culture that is inclusive, diverse, and collaborative.



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