Senior Business Intelligence Developer

2 weeks ago


Dublin, Dublin City, Ireland Intercom Full time

About the Role

We're looking for a highly skilled Senior Business Intelligence Developer to join our Research, Analytics & Data Science team at Intercom.

In this role, you will be responsible for developing and deploying predictive models, such as customer health score, churn risk assessments, and expansion opportunity models. You'll design and implement scalable tools and frameworks to operationalize sales intelligence insights.

You'll work closely with sales and operations leaders to develop success metrics, set targets, measure results and size opportunities. You'll build tooling that provides insights to our sales team, helping them understand where they should be spending their time.

You'll design, build and update end-to-end data pipelines, working closely with stakeholders to drive the collection of new data and the refinement of existing data sources and tables. You'll partner closely with product researchers to build a holistic understanding of our customers, our products and our business.

Key Responsibilities

  • Develop, deploy, and maintain predictive models
  • Design and implement scalable tools and frameworks
  • Work closely with sales and operations leaders to develop success metrics
  • Build tooling that provides insights to our sales team
  • Design, build and update end-to-end data pipelines


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