Premium Customer Experience Manager
2 weeks ago
This is a unique opportunity to lead an exceptional team in a premium retail environment. As a customer experience manager, you will be responsible for delivering expert consultations, product demonstrations, and immersive brand experiences.
The centre serves as a hub for the company's wider network and you will have the opportunity to host in-store events and drive both direct and partner-led sales.
Key Responsibilities:- Lead and inspire your team to deliver exceptional customer service and achieve sales targets
- Manage the store's commercial performance and execute retail strategy in line with the brand's premium positioning
- Build and maintain relationships with internal and external partners
- Deliver seamless store operations and elevated customer experiences
To be successful in this role, you will need:
- Solid experience in retail management, ideally within the luxury or premium sector
- Proven leadership and team development capabilities
- A strong understanding of premium clientele and their service expectations
- Commercial insight with experience managing budgets and performance metrics
- Excellent planning, organisational and communication skills
Along with a competitive salary, our client offers:
- Pension scheme
- Discounted health insurance
- Generous bonus
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