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Digital Content Resolution Specialist

2 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

The role of a Digital Content Resolution Specialist at Cpl Healthcare involves investigating and resolving reported issues on social media platforms. This includes requests for account support or potentially abusive content. The ideal candidate will have strong personal resilience, excellent interpersonal skills, and the ability to operate in a fast-paced environment.

Main Responsibilities
  • Investigate and resolve reported issues via ticketing system
  • Use market knowledge and insights to improve support for client's community of users
  • Gather, analyze, and utilize data to enhance user experience
  • Recognize trends and patterns, escalating issues to global team
  • Identify inefficiencies in workflows and suggest solutions
Benefits
  • Base salary of €29,700 per year, with potential increments up to €39,500 based on shift pattern and performance-based bonuses
  • Access to private healthcare
  • Pension contribution scheme after 12 months of service
  • 25 days of annual leave