Installation Manager

4 days ago

Mallow, Cork, Ireland beBeeInstallation Full time €35,000 - €55,000
Job Title: Installation Coordinator

We are now inviting applications for Installation Coordinators to join our busy Scheduling department based from Mallow. This role is an office-based, full-time position with opportunities for progression for detail-oriented, proactive individuals.

Ashgrove Renewables has been established in the renewable energy sector since 2001 and is driving significant growth and expansion following the launch of our Home and Business Energy Upgrade in 2021.

This aligns with the government's plan to upgrade 500,000 Irish homes by 2030 which is being driven by generous grants.

In line with our strategy for expansion, we have purchased a larger facility which we are upgrading and will comprise of a warehouse and offices. The offices will be state-of-the-art, including a showroom, training facilities, customer meeting rooms and virtual meeting pods to cater for the ever-growing requirement for online consultations and presentations.

Key Responsibilities:
  • Primary contact for homeowners during installations
  • Scheduling installs with subcontractors & homeowners by phone & email
  • Liaising with various parties to resolve issues that may arise in a timely and professional manner
  • Coordinating with the other members of the scheduling team and internal departments
  • Proactive approach to problem-solving
  • Reporting on role KPIs to the department head
  • Invoicing homeowners for completed works
  • Issuing and completing Purchase Orders for subcontractors
  • Ensuring all information is shared & CRM software system is updated
Requirements:
  • Over 3 years' experience in a customer services/phone support role is desired
  • Strong interpersonal skills and a problem-solving mindset
  • Attention to detail and process-driven
  • Ability to work under pressure to resolve time-sensitive issues
Benefits:
  • Competitive salary commensurate with your experience
  • Performance-related bonus
  • Further educational support and training

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