Service Support Associate Position

3 days ago


Dublin, Dublin City, Ireland Uniphar Medtech Full time

At Uniphar Medtech, we are seeking a highly skilled Service Support Associate to join our team. The successful candidate will play a critical role in providing exceptional customer support and ensuring seamless service delivery for our clients.

Key Responsibilities:
  • Meet and exceed customer expectations by serving as the primary point of contact and resolving queries in a professional and timely manner.
  • Proactively manage customer calls/queries and assign service jobs to the engineering team while maintaining accurate records in the Navision Service Module.
  • Update equipment lists with customers and inform them about products approaching end-of-life or end-of-service, driving sales opportunities for the sales team.
Requirements:
  • Excellent verbal and written communication skills.
  • Demonstrated ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
  • Proficiency in using an ERP system or Service Module, preferably MS Navision.


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